Shipping policy
Production Time
All SteelWaters pieces are handcrafted to order. Production time is typically 3–10 business days, depending on current demand.
For expedited production, please contact us before placing an order.
Shipping Methods & Rates
Standard – Correos
| Destination | Delivery Time | Cost |
|---|---|---|
| Spain | 3–5 business days | FREE |
| Europe | 3–7 business days | €13,00 |
| Outside Europe/Asia | 5–10 business days | €15,00 |
DHL Express
| Destination | Delivery Time | Cost |
|---|---|---|
| Spain | 2–3 business days | €10,00 |
| Europe | 2–6 business days | €25,00 |
| Outside Europe/Asia | 7–9 business days | €35,00 |
Free shipping on all orders over €295.
Order Confirmation
Once your order is ready, we will send you a photo of your piece for approval before shipping.
Address Accuracy
Please ensure your shipping address is correct. Address changes are not possible once the order has been dispatched.
Customs Duties & Taxes
International orders may be subject to customs duties, taxes, and clearance fees. These charges are the responsibility of the buyer and are not included in our prices.
Refusal to pay duties or accept the package will result in no refund, as all items are made to order.