Payment and Shipment
Payment Methods
Credit card
When clients place orders online, credit details are forwarded to a protected online banking system : https://stripe.com
PayPal
When selecting PayPal as your payment method, you will be redirected to the PayPal website.
PayPal offers maximum flexibility and security for your transactions. Simply open an account, register your credit or debit card, and enjoy safe and secure shopping online.
Paying with Cryptocurrency
To pay with cryptocurrency, please contact us directly. We will provide you with the necessary payment details, including the wallet address and instructions to complete your transaction.
Once the payment is confirmed, we will process your order. If you have any questions or need assistance, feel free to reach out.
Production Time and Delivery
"Steelwaters" works to order according to the individual measurements of the client, we have limited capacity in stock. In this regard, the production time directly depends on the current demand and takes 3-10 business days.
IMPORTANT: If you would like to speed up production time, please contact us before placing an order so we can agree on a time frame.
When ready, you will receive a notification and a photo of your order for approval to the email address you specified.
Shipping and Return
Please read the Terms & Conditions carefully, which include our privacy and cookies policy, before ordering any products at www.steelwaters.shop You should understand that by ordering any of our products you agree to be bound by Terms & Conditions that will apply to all orders placed by the customer.
Shipping
Steelwaters pieces are made to order and may take up to 10 days before shipping.
Free shipping for any orders above 295 euros.
Spain |
Europe |
Outside Europe / Asia |
|
DHL |
DHL Standard |
DHL |
|
2-3 business days |
2-6 business days |
7-9 business days |
|
FREE |
25,00 € |
35,00 € |
Refund Policy
All of our pieces are exclusively handcrafted to order.
After payment, you have 48 hours to issue a refund in case of an error or a change in decision. After this time, the return request will not be accepted due to a customer error or a change in decision. This policy does not affect your statutory rights.
Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 30 days you (or someone you nominate, other than a carrier) received the goods. You can read the full information about our refund policy here Refund policy.
Customs Duties
Please be aware of any possible customs duties in your country. Please note that the "buyer" is responsible for paying additional fees such as DUTIES, TAXES, and CUSTOMS CLEARANCE FEES.
The prices listed on the website for "Steelwaters.shop" do not include taxes and duties of your country.
These fees can vary greatly and often depend on the price and type of shipment, the weight, and dimensions of the package, as well as taxes, duties, and fees in the country of destination.
Further information on additional custom duties and costs for deliveries to non-EU countries can be found here: https://commission.europa.eu
In case of refusal to receive the package, there will be NO REFUND, as each item is made according to individual measurements to order. We hope for your understanding.
Please be aware of any possible customs fees in your country before placing an order.