Privacy policy

Privacy Policy

Last updated: 16.08.2025

This Privacy Policy describes how Steelwaters (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from steelwaters.shop (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to:

  • communicate with you

  • provide the Services

  • comply with applicable legal obligations

  • enforce terms of service

  • protect our rights and the rights of others

What Personal Information We Collect

Information We Collect Directly from You

  • Basic contact details (name, address, phone number, email)

  • Order information (billing address, shipping address, payment confirmation, etc.)

  • Account information (username, password, security questions)

  • Shopping activity (items viewed, cart, wishlist)

  • Customer support details (messages or data you choose to share with us)

Information We Collect through Cookies
We automatically collect certain information about your interaction with the Site ("Usage Data") using cookies, pixels, and similar technologies. This may include device data, browser details, IP address, network information, and browsing activity.

Information from Third Parties
We may receive information from:

  • Shopify (our ecommerce platform)

  • Payment processors (to handle payments and billing)

  • Analytics and marketing partners

  • Shipping and fulfillment providers

How We Use Your Personal Information

  • Providing Services: to process payments, fulfill orders, ship products, handle returns, manage accounts, and allow reviews.

  • Marketing & Advertising: to send promotional communications and show personalized ads.

  • Security & Fraud Prevention: to detect and act against fraudulent or malicious activity.

  • Communication: to provide customer support and maintain our business relationship.

Cookies

We use cookies to power and improve our Site and Services. For Shopify-related cookies, see Shopify Cookies Policy.

You can manage cookie preferences through your browser or our banner at first visit. Note that blocking cookies may affect your experience and site functionality.

How We Disclose Personal Information

We may disclose information to:

  • Vendors and service providers (payment, fulfillment, IT, analytics, customer support)

  • Business and marketing partners (including Shopify)

  • Affiliates within our corporate group

  • Authorities, if legally required

  • As part of business transactions (e.g., mergers, acquisitions)

We do not use or disclose sensitive personal information for inferring characteristics.

User Generated Content

If you post reviews or other content publicly, it will be accessible by anyone. We are not responsible for how others use or share such information.

Third Party Websites and Links

Our Site may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies when using such sites.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under 16. If a child has provided us with personal data, please contact us to request deletion.

Security and Retention of Your Information

We implement security measures, but no system is fully secure. Do not use unsecure channels for sensitive data.

We retain personal information as long as necessary for:

  • maintaining accounts

  • providing Services

  • complying with legal requirements

  • resolving disputes

Your Rights and Choices

Depending on where you live, you may have rights including:

  • Access / Know

  • Delete

  • Correct

  • Portability

  • Restrict processing

  • Withdraw consent

  • Appeal decisions

  • Manage communication preferences (unsubscribe links in emails)

We may verify your identity before processing requests. Authorized agents can act on your behalf if proper proof is provided.

Complaints

If you have concerns, contact us first. If unsatisfied, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your data may be transferred outside your country, including the US. For EU/UK users, transfers rely on Standard Contractual Clauses or equivalent safeguards unless the destination country has an adequacy decision.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:

📧 hello@steelwaters.shop
📍 Villarroel 69, Quinto, 08011 Barcelona, Spain